Your privacy is pgbett's priority. This document transparently explains how we collect, use, store, and protect your personal information as a user of our platform in Malaysia.
Six core principles underpinning pgbett's commitment to data protection.
All your personal and financial data is transmitted using 256-bit SSL encryption — the same technology used by leading banking institutions. Your data cannot be accessed or read by any third party while in transit.
User data is stored on servers protected by multi-layer firewalls, strict access controls, and regular security audits by independent third parties. Access to user data is limited to staff who genuinely require it.
As a pgbett user, you have full rights to access, correct, download, or request deletion of your personal data at any time. The process is straightforward and can be initiated through your account settings or by contacting our team.
Pgbett has never and will never sell, rent, or transfer users' personal data to third parties for marketing or commercial purposes. Your data is used solely for the purposes stated in this privacy policy.
Pgbett operates in accordance with the requirements of Malaysia's Personal Data Protection Act 2010 (PDPA). We take these legal obligations seriously and regularly review our data management practices to ensure ongoing compliance.
Pgbett believes users have the right to know exactly what is done with their data. This privacy policy is written in clear, plain language — not deliberately confusing legal jargon.
Important Note: This Privacy Policy forms part of the agreement between you and pgbett. By using the pgbett platform, you agree to the data management practices described in this document. Please read it carefully and contact us if any part is unclear.
Pgbett collects several categories of information from users to ensure the platform operates safely, fairly, and efficiently. The following are the types of information we collect:
Information You Provide Directly:
Information Collected Automatically:
pgbett does not store credit or debit card details directly in our system. All card payment transactions are processed through PCI-DSS certified third-party payment providers.
Pgbett uses the information collected for legitimate and transparent purposes. We never use your data for purposes not stated here without obtaining your prior consent.
| Purpose of Use | Type of Data Used | Legal Basis |
|---|---|---|
| Account management and verification | Name, email, date of birth, identity documents | Contract fulfilment |
| Processing deposits and withdrawals | Bank/e-wallet details, transaction records | Contract fulfilment |
| Fraud prevention and anti-money laundering | IP, device, transaction patterns, KYC documents | Legal obligation |
| Customer support | Email, phone, chat transcripts | Legitimate interests |
| Platform improvement | Session data, anonymised game data | Legitimate interests |
| Marketing communications (with consent) | Email, phone number | User consent |
You may withdraw consent to receive marketing communications at any time by updating your preferences in account settings or contacting our support team.
Pgbett uses cookies and similar tracking technologies to enhance the user experience on our platform. Cookies are small text files stored on your device when you visit our website.
Types of cookies we use:
You can manage cookie settings through your web browser options. Please note that disabling certain cookies may affect the functionality of some parts of the pgbett platform.
Pgbett understands that user trust is our most valuable asset. We do not sell or rent your personal data to anyone. However, there are specific situations where we share information with carefully selected third parties:
All third parties that receive pgbett user data are bound by strict data protection agreements and are not permitted to use that information for any purpose other than what is specified in their contract with pgbett.
Pgbett stores user data on secure, protected servers. Data retention periods depend on the type of information and applicable legal requirements:
The technical security measures we employ include data encryption at rest and in transit, role-based access controls, two-factor authentication for internal access, regular security audits, and 24/7 system monitoring for real-time threat detection.
In the event of any material data security breach involving user data, pgbett is committed to notifying affected users and the relevant authorities within the timeframe required by law.
As a pgbett user based in Malaysia, you have the following rights regarding your personal data:
You have the right to obtain a copy of the personal data we hold about you, in a readable format.
You may request the correction of any inaccurate or incomplete information in our records.
Under certain circumstances, you may request the deletion of your personal data from our systems.
You may request that we restrict the processing of your data while any disputes are being resolved.
You may request a copy of your data in a structured format that can be transferred to another platform.
You may object to the processing of your data for specific purposes such as direct marketing at any time.
To exercise any of the rights above, please contact the pgbett Privacy Officer via email [email protected]. pgbett will process your request within 14 business days. We may require identity verification before processing any data-related requests.
Pgbett is a platform intended exclusively for adults aged 18 and above. We do not knowingly collect, store, or process any personal information from individuals under the age of 18.
Should pgbett discover that information from an underage user has been collected unintentionally, we will take immediate action to delete that information and close the account in question.
If you believe a child under the age of 18 has registered an account on pgbett, please contact us immediately at [email protected] so that we may take the appropriate action.
The pgbett platform may from time to time contain links to third-party websites or services. pgbett is not responsible for the privacy practices or content of those external websites.
We encourage users to read the privacy policy of every website they visit. The presence of links to external websites on the pgbett platform does not mean pgbett endorses or is responsible for the content or privacy practices of those websites.
Pgbett reserves the right to update this Privacy Policy from time to time to reflect changes in our data management practices, legal requirements, or platform functionality. Any material changes will be communicated to users through:
Continued use of the pgbett platform after any changes to this Privacy Policy take effect will be considered your acceptance of the updated policy. We encourage users to review this page periodically.
If you have any questions, concerns, or complaints regarding this Privacy Policy or how pgbett handles your personal data, please contact our Privacy Officer:
Pgbett is committed to addressing all privacy-related inquiries seriously and within a reasonable timeframe. If you are not satisfied with our response, you have the right to lodge a complaint with the Department of Personal Data Protection Malaysia or the relevant regulatory body.
For more information about your rights and how we handle your data, please also refer to Terms and Conditions pgbett and the Responsible Gaming ours.
Your data is protected. Your games are fair. Your wins are secure. Register today and experience the difference of a platform that truly puts Malaysia users first.
For users aged 18 and above only. Please gamble responsibly.